Refund-policy

Refund Policy

Last updated: March 2026

At ConvertiWeb, we strive to provide high-quality web design, automation, and digital optimization services. This Refund Policy explains the conditions under which refunds may be granted for services purchased through our website or invoicing system.

1. Service-Based Business

ConvertiWeb provides digital services and consulting, including but not limited to:

  • Website design and development
  • Website repairs and optimization
  • SEO and performance improvements
  • Automation setup and integration
  • Consulting and digital strategy services

Because our services involve time, expertise, and digital deliverables, refunds are handled differently from physical product returns.

2. Refund Eligibility

Refund requests may be considered under the following conditions:

  • A refund request is made within 7 days of purchase, and
  • Work on the project or service has not yet started

If these conditions are met, ConvertiWeb may issue a full or partial refund at its discretion.

3. Non-Refundable Services

Once work on a project or service has begun, payments are non-refundable. This includes situations where:

  • Project work has started
  • Strategy, consulting, or analysis has been delivered
  • Design or development work has begun
  • Digital deliverables have been created or provided

Deposits or upfront payments made to reserve project time are also non-refundable once work begins.

4. Completed Services

Once a service or project has been completed and delivered, it is considered fulfilled and not eligible for refunds.

However, ConvertiWeb will make reasonable efforts to address concerns or make adjustments where appropriate to ensure client satisfaction.

5. Subscription Services

If ConvertiWeb offers subscription-based services (such as website maintenance or automation monitoring), the following terms apply:

  • Subscriptions may be cancelled at any time
  • Cancellation will stop future billing cycles
  • Payments already processed are non-refundable

6. Disputes and Chargebacks

If you experience any issue with a service or charge, we encourage you to contact us directly before initiating a dispute with your payment provider.

Filing a chargeback without first contacting ConvertiWeb may delay resolution and affect future service eligibility.

7. Processing Refunds

Approved refunds will be issued using the original payment method whenever possible.

Please allow 5–10 business days for the refund to appear depending on your financial institution.

8. Contact Information

For refund requests or billing questions, please contact:

ConvertiWeb
Email: info@convertiweb.com
Website: https://www.convertiweb.com

9. Policy Updates

ConvertiWeb reserves the right to update or modify this Refund Policy at any time. Changes will be reflected on this page with an updated revision date.